ICEFAT will be launching a question and answer forum on the website in April 2006. Known as ICEFAQs, it will be aimed at both our clients and our members.

ICEFAQs will be serviced by a group of on-call volunteers with extensive industry experience. Your questions will be routed through the on-call volunteers and should be answered within 2 working days of posting.

In addition to a direct reply to you, your question and the answer may be posted on the ICEFAQs page on our web site: ICEFAQs

To whet your appetite here is a sample of some of the questions we’ve already been asked:

What is a Carnet ? What is the difference between security and supervision? What can I expect if I courier a shipment on a truck ? Why is freight “bumped”?

Remember – the only stupid question is the one you didn’t ask!